Outsourcing Services
OptimUz was established with the goal of leading the Contact centres market not only in the UAE but throughout the MENA region. Our organization has been structured to be expandable and capable of meeting the evolving market needs of all MENA countries. Our comprehensive Service List has been designed with the same objective in mind – to not only meet but exceed our clients’ expectations.
1. Inbound Call Center Services
Our team focuses on providing your clients with the best service on your behalf. A dedicated and highly skilled team of agents is trained to handle all your calls with complete background knowledge of your business and products.
2. Outbound Call Center Services
Highly professional and well-trained telemarketers can turn your prospective clients into profitable customers. We train and encourage our team members to go a step further and lay a foundation of lasting relationships by using a personalized and friendly approach.
3. Omni Chanel
With the evolving and expanding market needs, the means of communicating with customers have progressed beyond just telecommunications and now include avenues such as emails, SMSs, and live chat. At our organization, we recognize the importance of covering all of these communication channels as part of the comprehensive services we offer.
4. Customer support
Offers support in processing customer service requests, attracts potential customers by responding to product/service questions, and commits to exceeding customers’ expectations.
5. Leading sales
Our call center is equipped with the necessary resources and expertise to effectively finalize sales over the phone or in person during visits to customers. With a wealth of experience in direct sales, cross-selling, and upselling to a diverse customer base, we are confident in our ability to handle a variety of sales scenarios.
6. People Management
Our service is characterized by a unique managerial approach that centres around two main pillars – guiding and leading. Through this approach, we have been able to effectively manage and develop numerous teams, achieving remarkable results.
7. Market Research service
We provide an extensive array of comprehensive Qualitative and Quantitative research services for organizations in a wide variety of industries and sectors operating in the UAE, GCC, and wider MENA region.
8. End-user Satisfaction Levels research
Our service has gained widespread adoption among clients seeking to assess the effectiveness of their information systems, products, and services. We assist our clients in measuring end-user satisfaction levels and preparing comprehensive reports that showcase the impact on the client’s business.
9. 1st, 2nd, and 3rd level Customer Support
Dividing customer support into three distinct tiers enables us to select the most suitable member of our support team for each unique customer inquiry;